Page 5 - CASL Newsletter Issue 10
P. 5

FEATURE STORY  封面故事



                                                               The Cornerstone of GSE
                                                               Fung Wing Cheong (Cheong), GSE Manager, has worked in
                                                               the GSE Team for over 20 years. Respected by teammates,
                                                               he is always keeping a low profile. But behind the scenes,
                                                               Cheong and his team have given their best to fulfill their
                                                               duties in this world-recognized fast-paced airport.

                                                               機坪設備服務部的核心人物

                                                               機坪設備服務經理馮榮昌  (昌哥)  加入中飛公司工作至
                                                               今已超過20年。 即使備受團隊尊敬，昌哥仍保持一貫低
         Cheong  (right) is the veteran of GSE Department      調作風，帶領隊員在這個國際知名的繁忙機場中謹守崗
         昌哥 (右) 在機坪設備服務部擁有豐富經驗
                                                               位。


         Plan the Unplanned                                    時刻準備應變
         Coping with the highly efficient airport operation is no easy
         task.  “Apart  from  deploying  manpower  and  equipment  for   要應付機場的高效率運作並不容易，「除了為已排程的
         the  scheduled  flights,  we  usually  have  to  deal  with  un-  航班提供所需人員和設備，我們經常要為抵港航班提供
         planned service requests for the arriving flight. Flexible man-  緊急服務，因此靈活的人員編配非常重要，否則航機就
         power  allocation  is  essential,  otherwise  the  plane  may  not
         get back into service”, Cheong strives for seamless services.    無法再次起飛。」昌哥堅持提供無縫服務的宗旨。

         Teamwork is Gold                                      互相信賴的團隊
         To make seamless services available to customers, Cheong
         pinpoints the crucial roles played by his trusted team mem-  要實踐無縫服務，必須依靠團隊的緊密合作，機坪設
         bers.  Among  his  dedicated  team,  Cheong  attributes  their   備服務部得以維持優質的服務水平，昌哥認為四位團
         stably maintained service efficiency to Chu Chun Kong who   隊成員功不可沒。朱振剛負責拖車司機的訓練工作；
         takes charge of the tractor training, as well as Au Ka Hung,
         Sze Man Hung and Wan Tat Ming who are responsible for   區家鴻、施文雄和温達明是維修保養組隊員及食水車
         repair, maintenance and sterilization of the trucks.  “They   消毒處理員。「他們都十分重要！」事實上，昌哥對
         are  just  so  important!”,  Cheong  indeed  recognises  the
         dedication and contribution of each of his teammates.     每一位團隊成員的付出和貢獻都深感認同。



















         Success  Coming  from  Uncompromised  Service         日子有功   成功非僥倖
         Persistence
                                                               昌哥最深刻的經歷要數到2015年個別航空公司的食水供
         Cheong’s  most  remarkable  experience  traces  back  to  2015
         when  coliforms  were  found  in  the  potable  water  tank  of    應發現大腸菌羣，事件涉及公眾安全，隨即引起廣泛關
         certain  airlines.  For  safety  concern,  the  incident  aroused   注，幸好昌哥團隊一直對車輛清潔一絲不苟，有賴嚴格
         large public attention. Thanks to the stringent policy of truck
         cleanliness adopted by the GSE Department, “after testing by   的車輛保養安排，「最後經衞生署檢驗，我們是唯一沒
         Department of Hygiene, we were the only service agent who   有發現食水車含有大腸菌羣的代理公司。」
         was  not  found  to  have  coliforms  within  the  potable  water
         trucks.”                                              久經歷練之後，昌哥對工作的熱誠如初，說到機坪設備
                                                               服務部的展望，昌哥簡而重之地寄語說﹕百尺竿頭，更
         Polished by challenges, Cheong remains enthusiastic towards
         the  GSE  Department.  While  looking  ahead  the  future,   進一步！
         Cheong sends his message to his team: Progress further!
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